Where should I put the dock to make sure it doesn't get lost every time?
The charging dock should be placed on a flat floor against a wall, with a clear space of 1.5 meters in front and 0.5 meters on each side to ensure the robot has sufficient space to dock.
Do I need to clear clutter like toys and shoes every single time before I run it?
Before cleaning, remove small loose items from the floor (such as charging cables or socks) to improve cleaning efficiency and prevent the robot from getting stuck.
Maps & Rooms
Why is my map at a 45-degree skew? (Firmware fixed but no recovery)
Severe impacts or mirror reflections may cause LiDAR positioning errors. Please try “Restore Map” in the app or rebuild the map after eliminating interference.
My bot thinks it's in the bathroom but it's actually in the kitchen. Map deleted itself.
The loss of positioning may be due to Wi-Fi synchronization delays or significant environmental changes. Try manually moving the device back to the charging dock to re-establish its location.
Cleaning & Mopping
Is there really a difference between 6000Pa and 10000Pa suction in real life?
The Pa value represents static suction. Actual cleaning power depends more on the roller brush design, seal structure, and the smoothness of the airflow path.
Can I add Clorox or Fabuloso to the water tank for mopping?
The use of cleaning agents containing strong acids, strong alkalis, or highly corrosive substances is strictly prohibited. Only use the officially designated non-foaming professional cleaning solution.
Maintenance & Care
Does it really empty itself for 60 days or is that a lie? My bin is full in 2 days.
The 60-day estimate is based on laboratory testing. In households with multiple pets or dusty environments, the dust bag may need to be replaced more frequently.
Can I wash and reuse the filters or will that kill the suction power?
Only filters labeled “Washable” can be washed. After cleaning, ensure the filter is thoroughly dried for at least 24 hours. A wet filter will cause a sudden drop in suction power.
Smart Connectivity
Does it work with 5GHz WiFi or am I stuck with 2.4G forever?
Most robotic vacuum chips are only compatible with the 2.4 GHz band. For dual-band routers, it is recommended to set up a separate 2.4 GHz guest network for the robotic vacuum.
Is the 'Dustbin full' sensor accurate or does the app just guess based on time?
The sensor monitors dust collection efficiency through air pressure. The app also provides replacement recommendations for consumables based on cumulative cleaning area and duration.
Troubleshooting
Navigation & Obstacle Avoidance
My bot is 'blind' in the sun... lighthouse windows and glass doors are confusing it.
Strong direct sunlight can interfere with infrared obstacle avoidance. It is recommended to draw the curtains during midday in summer to ensure accurate robot positioning.
My bot won't return to the dock... keeps dying 2 feet away. It's so frustrating.
Please check for any reflective objects in front of the charging dock, or whether the metal contacts on the robot's underside are oxidized and unable to align properly.
Power & Hardware Issues
The battery life is honestly draining me. It used to do the house, now it does one room.
Lithium batteries naturally degrade after 1-2 years of use. If the battery life drops below 30% of its rated capacity, it is recommended to contact the manufacturer to purchase a replacement original battery.
Why is my robot spreading dirt instead of suctioning it? The motor sounds weird.
This indicates severe blockage in the fan duct. Please remove the dust bin, check if the filter is completely clogged with fine dust, and clean the main brush air inlet.
Base Station & Self-cleaning
Debris extraction failure: Dock fails to empty bin and leaves clumps of hair on the floor.
Check if the dust bag in the dust collection compartment is full, and clean the check valve at the bottom of the dust container to ensure it is not blocked by large debris.
Water pump issue: It stopped mopping because it says the tank is empty when it's full.
The magnetic induction float at the bottom of the tank may be stuck due to dirt buildup. Shaking the tank or cleaning the float chamber should restore normal operation.
Safety & Adaptation
Pets & Safety
I’d hate to end up with paw prints and slip hazards all over the floor from damp mops.
The water flow after robotic mopping can be adjusted. It is recommended to reduce the water output and restrict pets from entering the area after the mopping task is completed.
It damaged my furniture legs. Why does it hit things so hard before turning?
Check navigation mode. If “Obstacle Avoidance” is disabled and only “Collision Prevention” is enabled, the robot may collide. Ensure the radar cover is unobstructed.
Floor Material Adaptation
Will it scratch my brand new engineered hardwood floors with the plastic wheels?
The wheels are made of high-strength rubber and typically will not scratch the floor. However, in environments with fine grit or sand, promptly remove any foreign objects from the wheel axles.
Weak performance on carpets. It got stuck on my rug tassels and mangled them.
Robots cannot handle long tassels. Please tuck tassels under the carpet before cleaning, or set carpeted areas as restricted zones on the map.