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FAQ
How do I find my machine model?
You can find the model number on the bottom of the machine or on the packaging, such as "Ultenic U20" or "Ultenic T20 Pro."
How often should I replace the filter?
We recommend replacing the HEPA filter every 3–6 months, depending on usage. If you notice reduced suction or odors, it's time for a replacement.
How often should I replace the brush roll and side brushes?
he brush roll should be replaced every 6–12 months, and side brushes every 3–6 months. If you see tangling, deformation, or reduced cleaning performance, replace them promptly.
Are these accessories genuine?
Yes, all accessories in our store are genuine Ultenic parts, guaranteed to be perfectly compatible with your device.
Can I replace the battery myself?
Yes, most vacuum and robot vacuum batteries are user-replaceable. You can also reach us via the chat window at the bottom right corner of the page, or email us at support@ultenic.com.
What if I can't find the accessory I need?
Please contact customer service for assistance. We'll help confirm availability or estimated restock time.