Support Direct

U11/U11 Pro Cordless Vacuum

Q: Why My U11/U11 Pro Cordless Vacuum Can Not Be Charged?

A: 1) Please remove the battery and charge it directly with charging adapter, if the LED indicator light doesn't turn on. Please try with other charging adapter with 34.2V, if the light is on, it can be the adapter product.

2) If you charge the battery directly for 2-3 hours later without green light on, it can be the battery issue.

3) If only the LED indicator light doesn't turn on when charging with the wall mount, it can be the wall mount issue.

For any other battery issue, please contact our Customer Service team

  • FAQ
  • Tutorial Videos
  • Downlord
  • Accessories

How To Install Dust Container For Ultenic U11 Vacuum Cleaner

Sale Off
U11 Pet brush
Sale Off
U11 Replacement Battery
Sale Off
U11 Pro Roller Brush
Sale Off
U11 Roller Brush
Sale Off
D5 D5s Integrated Dust Box
Sale Off
2-in-1 Dustbin with Water Tank for D5/D5s Pro
Sale Off
D5S Pro Charging Station

This website uses cookies to ensure you get the best experience. Learn more

Ok, got it