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Troubleshooting


Follow the steps and help you get the machine work again.


Accessories


Replace the accessories regularly can help your machine work smoothly.

Youtube Support


Find after sales guide and troubleshooting video please visit:


Book a repair or service


If the problem still can not be solved, please fill out the form and we’ll be in touch ASAP.

Live Chat


The Ultenic Livechat Service will appear on the right side of the bottom corner of your screen, feel free to contact if you have any questions.

Phone


0080 045 600456 (Only for European Countries)

Mon-Fri: 9:00am-6:00pm(UTC+2)

Email


Support@ultenic.com


To get an answer as soon as possible, please include the following information in your email:

  • Your name
  • email address
  • product model
  • serial number

Shipping and returns


View shipping and returns policy.

See our shipping policySee our returns policy




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