Policy
- Shipping & Payment
- Warranty
- Privacy policy
Where Can We Deliver The Package To?
We can ship to most countries in the world.
*Some remote areas may require additional shipping to ship to you
About Our Shipping Countries?
To check if the shipment is available to your country, please enter check out page by adding the product to your shopping cart.
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The time frame of an order delivery is divided into two parts:
Processing time: 3-7 Days, Local warahouse shipping.
Shipping time: 14~30 Days, Shipped from China.
Shipping methods: UPS, DHL,EMS, Fedex and so on.
Shipping fee: Free shipping.
Note: Affected by Covid-19, there will be some delay on the delivery.
About Customs Tax
Taxes may apply for imported goods/services and is regulated by the local countries law. Ultenic is not responsible for any tax invoice charged on its products or services. Shipping rates are estimated and may depend on different policies and tax rates applied per country of import. Please contact your local customs authority for more information. All return costs caused by failure to sign for packages / products will be the responsibility of the customer and not Ultenic .
Note: Affected by Covid-19, there will be some delay on the delivery.
Ultenic is committed to providing you with reliable, intelligent, value-for-money smart appliances. At the same time, we will spare no efforts to offer you the best after-sales support and service possible. If you have any questions about our products or services, you can always contact Ultenic official after-sales service email support@ultenic.com and we will contact you back as soon as possible.
Ultenic provides a straightforward warranty that is processed in the most hassle-free way possible. This limited warranty provided by Ultenic in no way affects a potential statutory warranty provided by law. If you want to know our after-sales service and policy at this moment, please refer to the following information.
A. 30-Day Free Return for any Reason
l Free Return through the Ultenic Support Team support@ultenic.com
1. Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase.
2. For quality-related return, Ultenic provides a return label to the buyer and the shipping cost would be covered by Ultenic.
3. Returns product must include all original accessories.
4. Returns product must include original package.
5. For non-quality related return, buyer is responsible for the shipping costs.
6. For non-quality related return, Ultenic keeps the right to refund the cost of the product itself.
7. Ultenic refunds buyers within 5-7 working days after receiving the returned product.
8. Returns for damaged products: Ultenic will offer a solution agreed by other sides to move forward.
l Return through other online shopping platforms: Please follow each platform's return policy.
l For Ultenic authorized resellers, Ultenic Support Team will offer technical support and as for the returns, please follow the return policy of the original channels.
l Free return via Ultenic Support Team is void in cases of the followings:
1. Out of warranty period
2. Damage caused by buyers, like (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
3. Returned policy for the purchases from authorized resellers need to be consistent with the local policy of resellers.
B. Warranty Claims for Quality-Related Issues
All quality-related defects on the products sold directly by Ultenic or Ultenic’s authorized resellers are covered by the warranty in accordance with local laws, starting from the date of purchase.
l During the warranty service, the following items need to be well noted:
1. Buyer must provide sufficient proof of purchase, like order ID or/and sales invoice of online purchase, or sales receipt with the date and price if from some offline channels.
2. The defective product’s serial number and/or visible proof addressing the possible cause are required.
3. It may be necessary to return the product for quality inspection and repair to Ultenic’s after-sales service center.
4. Please note under special occasions, more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
l For quality-related warranty claims, products would be replaced with suitable replacement parts, or a factory refurbished model of equal value when available, otherwise maybe a new product would be offered.
1. Ultenic offers repair service or suitable parts for buyers to replace if possible (excluding consumables such as HEPA)
2. Ultenic will be responsible for shipping costs caused by the repair service.
3. The parts repaired and replaced during the warranty period are owned by Ultenic after-sales service center
4. Unrepairable products may be replaced with factory refurbished model, which continues the warranty period of the original order.
C. Nontraditional services are as follows:
1. For damaged product caused by the buyer side (including, but not limited to: falls, extreme temperatures, water, operating devices improperly), buyer will be responsible for the cost of accessories for repairing and shipping costs.
2. Warranty is void if without sufficient proof of purchase. Or the product information on the invoice and warranty card does not match the information of the product for warranty service.
3. Warranty is void for the products that have expired their warranty period. If needed, Ultenic will still offer paid services.
4. Warranty is void for the damage caused by unauthorized service center.
5. Ultenic’s limited warranty is restricted to the country of purchase. The limited warranty is void on the products taken outside the country they were originally bought in.
6. Warranty is void for the purchases from illegitimate channels.
7. Warranties on products are void after having been fully refunded before. If needed, Ultenic will still offer paid services.
8. Non-consumable sales parts with a 90-day after-sales policy from the date of purchase.
9. When returning the products, please make sure it’s well packaged. Buyer is responsible for any damages caused by the package.
10. When products discontinued, Ultenic reserves the right to provide a replacement product of equivalent value, which continues the warranty period of the original order.
*Free products are not covered in the warranty.
When returning items with a prepaid shipping label provided by Ultenic, Ultenic takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Ultenic does not provide refunds for items damaged in transit for non-quality related warranty claims.
Thanks for choosing Ultenic. We are striving for better products and services to you and your families for a better and healthy life.
If you have any questions, feel free to contact us via support@ultenic.com . Thanks again.
This Privacy Policy applies to certain information, as defined below that and its affiliates (“Ultenic,” “our,” “we” or “us”) collects through our websites, products, and applications (the “Services”).
YOUR PRIVACY IS IMPORTANT TO US. PLEASE READ THIS PRIVACY POLICY TO LEARN ABOUT THE INFORMATION THAT Ultenic COLLECTS FROM YOU AND HOW Ultenic USES THAT INFORMATION.
BY USING THE SERVICES YOU CONSENT TO THE COLLECTION, USE, AND TRANSFER OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY, THEN PLEASE DO NOT USE THE SERVICES.
PLEASE BE AWARE THAT ALL ASSOCIATED SERVICES AND SYSTEMS MAY BE HOUSED ON SERVERS IN THE UNITED STATES. IF YOU ARE LOCATED OUTSIDE OF THE UNITED STATES, INFORMATION WE COLLECT (INCLUDING COOKIES) ARE PROCESSED AND STORED IN THE UNITED STATES, WHICH MAY NOT OFFER THE SAME LEVEL OF PRIVACY PROTECTION AS THE COUNTRY WHERE YOU RESIDE OR ARE A CITIZEN. BY USING THE SERVICES AND PROVIDING INFORMATION TO US, YOU CONSENT TO THE TRANSFER TO AND PROCESSING OF THE INFORMATION IN THE UNITED STATES.
What information do we collect?Information Provided by Users
●Your Account information: You provide your email, or log in for a third-party account (like Facebook), to create an online or application account (“Account”) or subscribe to our communications. If you refuse to provide such information, you may not be able to use the Services properly. When creating your Account, you may be asked to enter certain information, such as: your name, avatar, age, gender, address, telephone number and email address.
●Payment information:Third-Party Payment Processor: We use a third-party payment processor (currently Paypal) to assist in securely processing your personally identifiable payment information. When you place an order through the Services, the credit card information that you provide is encrypted and transmitted directly to Paypal. We do not store your credit card information and do not control and are not responsible for Paypal or its collection or use of your information. You may find out more about how Paypal stores and uses your credit card information by accessing Paypal’s privacy policy.
●Customer Support: When you contact us, you can provide us with information about your use of the Services, including information about the Ultenicelectronics and/or consumer products (“Products”) that you own and contact details, so that we can provide customer support.
●Your voice: When you use one of our voice assisted technology supported Products, with your permission, your voice will be acquired by that Product andthen transferred by that Product back to your elected third-party account (“Third-Party Account”) service as a command, such an Amazon Alexa or Google Assistant command, and relay you the requested information.
Product Usage Information
●Product monitoring: We collect information about how you set up and use our Products, such as: functions used; operations performed; time, frequency, and duration of your activities within the Services, and any unique identifiers associated with your Product. For example, we collect the time period you connected the Product to the Application and the time of the last connection, as well as what operations you used in the Account, settings, and other functions in our Products.
●Services utilization: We collect information that our Products store and report as a part of the Services. Also, when you schedule the use of our Products, we will save your settings.
●Images and biometric information: If you choose to enable imaging and biometric features in our Products, we will collect and process certain information collected from our Products, such as face images and underlying face prints. This information enables your Product to recognize familiar faces and to notify you of familiar and unknown people. These features may also allow you to utilize the Services to create and save video or photographic images of individuals. Depending on where you live and how you configure the Products and Services, you may need to get explicit consent before using our Products to create and save video or photographic images and/or scan and match the faces of people.
Device and Other Automatically Collected Information
●Device properties and operations: We collect certain information from and about your smartphone, tablet, or personal computer (“Device”), such as: Device number, model, hardware and software version, signal intensity, Internet Protocol (IP) addresses, and other information. We also collect information about the operations you perform on the Device, such as time, frequency, and duration of use.
●Device signals: We collect information that your Device sends out or receives to tailor the Services to our users in different regions, such as: geo-location, IP addresses, and external hardware information from your Device about surrounding Wi-Fi access points, beacons, and cell towers. You can enable and disable communicating such information to us by adjusting your Device security and privacy settings.
●Server logs: A server log is a list of the activities that a server performs. Ultenic’s servers automatically collect and store in server logs certain information, such as: your search queries, IP addresses, hardware settings, browser type, browser the date and time of your request, referral URL, and certain cookies that identify your browser or Account.
●Web beacons: A web beacon (also called a pixel tag or clear GIF) is computer code that communicates information from your Device to a server. Some of Ultenic’s Services and communications may contain embedded web beacons that allow a server to read certain types of information from your Device, such as: the number of people who have viewed certain content, when you opened an email message, and your Device IP address. Web beacons help Ultenicdevelop statistical information to provide better and more personalized content.
●Cookies: Cookies are small text files that are sent to or accessed from your web browser or your computer’s hard drive. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie also may contain information about Device, such as: user settings, browsing history, and activities conducted while using the Services.
Our Services use the following cookies
●Strictly necessary cookies, which are required for the operation of the Services. Without them, for example, you would not be able to use your Account.
●Analytical/performance cookies, which allow Ultenicto recognize and count the number of visitors, learn how visitors navigate the Services, and improve the Services.
Functionality cookies, which Ultenicuses to recognize you when you return to the Services.
●Analytics services: Ultenicalso uses analytics services, such as Google Analytics, to collect and analyze your information. Generally analytics services do not identify individual users.Many analytics services allow you to opt out of data collection. For example, to learn more about Google Analytics practices and to opt out, visit google.com/settings/ads or by downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
Do Not Track Disclosure
Unless legally required, we do not commit to honoring "Do Not Track" signals in your browser because honoring it would prevent much of the tracking and disclosures described in this Privacy Policy.
Third-Party Information
We collect and use information obtained from Facebook, Google, Amazon, and other accounts you use to login to the Services (“Third-Party Accounts”), such as: your name, your user name or handle, birth date, picture, and other details you may have on your Third-Party Account profile. We do not have access to your Third-Party Account passwords.
Can you withdraw your consent to our collection and/or use of information?
You may withdraw your consent to collect, use, and/or disclose your personally identifiable information held or controlled by us by submitting a request to support@ultenic.com or following the below directions on deleting your Account. Based on the extent to which you withdraw your consent, the functionality of your Account, Products, and Services may be effected, including loss of access or use of your Account, Products, and/or Services.
What do we use your information for?Any of the information we collect from you may be used in one of the following ways
●To process transactions: We use your information to process payments you make through the Services.
●To send periodic emails: The email address you provide for order processing or for your Account may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related Product or Services information, including sending you updates to our terms and policies and other important messages from time to time. We may also send you marketing and promotional communications we believe might be relevant to your interests.
●Our service: We operate and provide services, including providing customer support and improving, repairing, and customizing the Services. We use your information to understand how people use and to evaluate and improve the Services. Furthermore, we use your information to research, develop, and test new services, Products, and features, as well as perform troubleshooting activities. We also use your information to respond to you when you contact us. We use cookies to operate, provide, improve, understand, and customize the Services.
●Security and privacy: We use your information to verify Account details and activity. We also use your information to promote the security and privacy of the Services, such as investigating suspicious activities or violations of our terms.
●Advertising and business information: We may show advertisements to you and others for our Products and third-party products based on the information we have collected from you, such as: what you have installed, accessed, used, and purchased.
●Accessing Third-Party Accounts: We use your information, including Third-Party Account information, to permit your Products and the Services to access Third-Party Accounts. These Third-Party Accounts may allow you to share personal information through our Services, such as Facebook posts or pictures. Because this kind of information can be public, you should exercise care in what you choose to submit to Third-Party Accounts. Please adjust your Third-Party Account privacy settings appropriately.
How is this information shared?
●Third-party providers: We share your information with third-party providers that we work with to help us operate, provide, analyze, improve, understand, customize, support, and market the Services.
●Third-party services: When you use third-party services, such as through Third-Party Accounts that integrate with the Products and Services, they may receive your information. When you use third-party services, their own terms and privacy policies will apply to your use of these services.
●Regulatory and legal issues: We may also release your information to third parties when we believe it is appropriate to comply with the law, enforce our terms and policies, or protect ours or others’ rights, property, or safety.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your information when you place an order or enter, submit, or access your information. We offer the use of a secure server. All supplied personally identifiable payment information is transmitted via Secure Socket Layer (SSL) technology. After a transaction, your credit card information will not be stored on our servers.
How can you manage information about you, including your Account?
We provide you with the ability to review, manage, or delete your information.
Changing your email, nickname, and more: You can review and change your Account profile information by logging in to your Account and visiting your Account settings page.
Unsubscribe: If at any time you would like to manage your communications settings, such as unsubscribe from receiving emails, we include detailed unsubscribe instructions at the bottom of each email. You may also unsubscribe by logging in to your Account and visiting your Account settings page.
Deleting your Account: If you want to delete your Account, you may do so on your Account settings page. Deleting your Account will remove the personally identifiable information associated with your Account.
How long will the data be stored?
We store your information until we no longer need it to provide the Services, as described in this Privacy Policy, or until you delete your Account as described above, depending on which comes first.
Third-Party Links
Occasionally, at our discretion, we may include links to third-party websites on our Services. These third-party websites have separate and independent privacy policies. Please use these third-party websites with caution. We have no responsibility or liability for the content and activities of these linked websites.
Changes to our Privacy Policy
Ultenic reserves the right to revise and update this Privacy Policy from time to time. All changes are effective immediately when we post them, as dated above, and apply to the Services thereafter. Your continued use of the Services after the time the changes are posted will indicate your acceptance of those revised changes, so please check this Privacy Policy periodically for updates.
